Get Help

How to get help

If you need help from our foodbank there are a few simple steps to follow.

The most important step is to get a foodbank voucher.

In order to provide the most appropriate help for the circumstances of your situation we work with local agencies. If they feel you are struggling to put food on the table, they will issue you with a foodbank voucher. The local agency can also provide long term support if needed to help address some of the issues behind the reasons for your crisis. Agencies we work with include: Citizens Advice, Exeter City Council, housing support officers, children’s centres, health visitors, social services and some local charities.

1. Get in touch with us.

If you call or email our foodbank we can talk through your situation and put you in touch with a relevant local agency. The easiest way to get your first voucher is to call our Advice Worker, Ali, on 07939 381974.

Ali is happy to help clients through the initial process and work with them to find the agency which is best suited to help if they need more than one or two vouchers.

2. Contact the referral agency.

They will discuss your situation and supply you with a foodbank voucher where appropriate.  Due to the Covid-19 situation, the majority of referrers to Exeter Foodbank are now also able to make e-referrals – they may be able to assess your situation remotely and give you a referral code via phone, text or email without seeing you face-to-face.

3. Bring  your foodbank voucher or e-referral code to your nearest foodbank centre, or speak to the agency referring you about delivery. 

You can find a list of our local centres and opening times here. When you arrive, we’ll welcome you with a warm drink and our trained volunteers will chat with you about your situation. We’ll also discuss any dietary needs you may have and exchange your foodbank voucher for a parcel of three days of emergency food. We’ll also help to support you in any other ways that we can. Most of our foodbank centres offer a cafe style environment and our aim is to provide non-judgemental support at the point of crisis.  (Please note that we are temporarily unable to offer drinks or face-to-face signposting support under Covid-19 lockdown restrictions but will do our best to support you as best we can).

If you are unable to get to the foodbank during the Covid-19 pandemic because you are self-isolating, or are ‘shielded’ due to health vulnerabilities, please speak to the agency referring you to arrange a delivery.  We have a limited number of volunteer deliverers who can bring food to your doorstep if you are unable to leave your home.

If you have any further questions our FAQ’s page may help, or feel free to give us a call.


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