You will be welcomed by volunteers to discuss your needs and prepare your food parcel.
“You do an incredible job. Without you people would starve. Feel proud of what you do, best wishes and THANKS!” (guest book comment)
We know that crisis can strike anyone and we also understand how difficult it can be to think about walking through a foodbank door. That’s why our foodbank volunteers aim to welcome everyone who comes to the foodbank with compassion, kindness and a listening ear.
Meeting your needs
Your foodbank voucher will be exchanged for three days of emergency food. We want to make sure that we give you the right food to meet your needs, so please do let our volunteers know if you have any special dietary requirements or allergies, for example, gluten free, halal or vegetarian.
Preparing your food
Whilst your food parcel is being prepared, a volunteer will offer you a warm drink and a biscuit. They will also be available if you would like to have a chat. Your food parcel will be packed into supermarket carrier bags. If you prefer to bring your own bags those can be used instead. -(Please note that we are temporarily unable to offer drinks or face-to-face signposting support under Covid-19 lockdown restrictions but will do our best to support you as best we can).
Practical guidance and support
Foodbank volunteers take the time to listen and support you. They are specially trained to know about local services and offer practical guidance so that you have access to the right support, helping you to break out of crisis. (Although we are temporarily limited in the face-to-face support we can give due to Covid-19 lockdown restrictions, we will do our best to support you. Please see our ‘More Than Food’ pages for further details of current local support).